BPO & Contact Centers
For BPOs and in-house contact centers that need predictable dialing, clean routing, reliable carriers and reporting supervisors trust.
VoIP & AI Automation Specialist
Enterprise VoIP, AI automation and business SMS, engineered end to end.
Business phone systems, AI voice agents, compliant SMS and WhatsApp, and the integrations that connect them, designed, deployed and supported by one accountable specialist.
For contact centers and BPOs, clinics, real estate teams, e-commerce brands, logistics operators and SaaS platforms that cannot afford missed calls, blocked texts or disconnected systems.
- Enterprise VoIPZoom Phone · Google Voice · Dialpad · FreePBX · SIP trunks
- AI AutomationAI voice agents · n8n workflows · model-assisted routing
- Business SMSA2P 10DLC · toll-free · campaigns · WhatsApp Business API
- API IntegrationsTwilio · REST APIs · webhooks · CRM · Odoo ERP
- Call Center InfrastructureVICIdial · ACD queues · dialers · recording · wallboards
- Technical OperationsMonitoring · failover · runbooks · ongoing support
Inbound call+1 (212) 555-0148 · Main number
00:04Business hoursMon–Fri · 08:00–18:00 · Holidays
OpenIVR menu1 Sales · 2 Support · 3 Billing
2Sales3 ready
SupportRinging ext. 204
Billing1 ready
Primary carrier
14 / 30 chFailover carrierTested · auto-switch on outage
StandbyNumbers ported, calls testedEvery cutover has a test plan and a rollback path.
Enterprise VoIP Solutions
Business phone systems that route every call to the right person.
Whether you are replacing an ageing PBX, consolidating several providers or opening new sites, I design the platform, port your numbers, build the call flows and cut over without disrupting customers.
- Cloud phone systems on Zoom Phone, Google Voice and Dialpad
- Self-hosted FreePBX and Asterisk with hardened security
- SIP trunking with carrier failover and toll-fraud protection
- Programmable voice and IVR on Twilio
CallerHi, I'd like to book a cleaning next week.
AI agentTuesday 10:30 or Thursday 2:00, which suits you?
AI agentTuesday it is. Booked, and a text confirmation is on its way.
Intent: book appointmentConfidence 0.94 · within rules
Calendar slot reservedTue 10:30 · Dr. Patel
CRM updated, call loggedTranscript and recording attached
Human approval built inUncertain calls transfer to your team, every run is logged.
AI Automation
AI agents and workflows that take repetitive work off your team.
AI voice agents answer and qualify calls around the clock. n8n workflows move leads, calls, messages and orders between your systems. Model-assisted steps read, classify and route work, and hand anything uncertain to a person.
- AI receptionists and voice agents on your existing number
- n8n workflows, self-hosted or cloud, with error handling
- Lead capture, qualification and routing into your CRM
- OpenAI and Claude models with validation and logging
Brand · Acme Dental LLCThe Campaign Registry · EIN matched
VerifiedA2P 10DLC · Appointment remindersOpt-in and sample messages reviewed
ApprovedToll-free · +1 (888) 555-0102Verification complete
VerifiedAcme DentalHi Sara, reminder: cleaning Tue 10:30. Reply C to confirm or R to reschedule. Reply STOP to opt out.
C
Acme DentalConfirmed. See you Tuesday!
Registered before you send10DLC, toll-free and WhatsApp senders prepared to pass review.
Business SMS Solutions
Business texting that gets approved, delivered and answered.
Carriers now filter unregistered business texts. I register your brand and campaigns, verify toll-free numbers, onboard WhatsApp Business senders, and build two-way messaging, reminders and campaigns that log straight into your CRM.
- A2P 10DLC brand and campaign registration, including rejected campaigns
- Toll-free SMS verification
- Compliant SMS campaigns with opt-in and opt-out handling
- WhatsApp Business API with templates and shared inboxes
Voice calls
SMS
WhatsApp
Web forms
Webhooks & APIValidate · map · retry
CRM
Odoo ERP
Helpdesk
Team chat
{
"event": "call.completed",
"from": "+1 212 555 0148",
"duration_sec": 184,
"recording": "rec_8F2A…",
"crm": {
"contact": "matched",
"activity": "logged",
"owner": "auto-assigned"
}
}Retries, logging, documentationIntegrations that fail loudly, never silently.
API & CRM Integrations
Your phone, messaging, CRM and ERP finally talking to each other.
Every call, text and WhatsApp conversation should land on the right customer record. I build REST APIs, webhooks and middleware that connect your communications to your CRM and Odoo ERP, with click-to-call, automatic logging and lead routing.
- Custom REST APIs and webhook receivers
- Click-to-call, screen pops and automatic call logging
- Lead capture and routing from calls, SMS and WhatsApp
- Odoo ERP implementation with telephony connected
3Waiting
0:41Longest wait
92%Service level
11Agents ready
Inbound · Sales
95%Inbound · Support
88%Outbound · Predictive dialerCampaign: renewals · 3 lines per agent
Running201
202
203
204
205
206
207
208
209
210
211
212
TalkingReadyWrap-upBreak
Live dashboards for supervisorsQueues, agents and outcomes visible in real time.
Call Center Infrastructure
Contact center platforms built for how your floor actually works.
Inbound, outbound and blended call centers on VICIdial or cloud platforms, sized for peak concurrency, with SIP carrier capacity, IVR, recording and reporting, and the monitoring and technical operations that keep them running every shift.
- Predictive and progressive dialers, ACD queues and skills routing
- Call recording, quality review and supervisor wallboards
- Remote agent softphones and WebRTC
- Monitoring, alerting, runbooks and maintenance
PBX cluster
99.99%SIP trunks · 2 carriers
HealthyDialer & recording storage
HealthyWebhooks & n8n workers
0 failedCall quality · MOS 4.3Jitter 6 ms · Loss 0.1%
Carrier latency above threshold
Auto-failover to secondary trunk
Runbook RB-07 run · calls unaffected
Primary restored · report filed
Runbooks for every alertMonitoring, failover and recovery documented and tested.
Technical Operations
Monitoring, failover and support that keep every line running.
Phone systems, dialers and messaging platforms fail quietly before they fail loudly. I put monitoring on trunks, PBXs, dialers, webhooks and workflows, route alerts to the right person, test carrier failover, and write the runbooks your team follows, then stay on as your technical operations partner.
- Health checks for SIP trunks, PBX, dialers, APIs and n8n workers
- Alerting with escalation paths and documented runbooks
- Carrier failover, backups and disaster-recovery drills
- Change control, patching and security hardening
Featured services
The projects businesses bring me most often.
Each service has its own scope, deliverables and FAQ. See all 25 services
Twilio SolutionsCustom voice, SMS, verification and IVR built on Twilio and connected to your applications, CRM and workflows.Explore service
AI Voice AgentsAI voice agents that answer, qualify, book and route phone calls around the clock, connected to your phone system and CRM.Explore service
A2P 10DLC RegistrationA2P 10DLC brand and campaign registration prepared, submitted and fixed, so your US business texting is approved and delivered.Explore service
Zoom PhoneZoom Phone designed and deployed for your teams: numbers, sites, auto receptionists, call queues, devices and Bring Your Own Carrier.Explore service
WhatsApp Business APIWhatsApp Business Platform onboarding, verified senders, message templates, chatbots and CRM-connected inboxes.Explore service
FreePBXFreePBX and Asterisk phone systems deployed, secured and maintained on your server or cloud, with extensions, IVR, queues and recording.Explore service
Industries I serve
Communications built around how your industry works.
A contact center, a clinic and a SaaS platform all need voice and messaging, but very different call flows, compliance rules and integrations.
Healthcare & Clinics
For clinics, dental practices and healthcare groups that lose bookings to busy lines and no-shows to forgotten appointments.
Real Estate
For agencies, brokers and property managers whose leads arrive by call, text, portal and WhatsApp, often outside office hours.
E-commerce & Retail
For online retailers and brands handling order questions, delivery updates and abandoned carts across phone, SMS and WhatsApp.
Logistics & Transportation
For carriers, couriers, freight brokers and warehouses coordinating drivers, dispatchers and customers by phone and message.
SaaS & Technology
For software companies adding calling, SMS, WhatsApp, phone verification or AI voice to their platform, often on behalf of their own customers.
Why choose Noman Akash
Deep communications expertise, delivered by the person doing the work.
Telephony and messaging projects fail in the details: a NAT setting, a rejected campaign, a forgotten after-hours route. I work hands-on in those details, from carrier and SIP configuration to API code, and stay accountable for the result.
A communications specialist
VoIP, SIP, messaging compliance and call center infrastructure are the core of the work, not a side line of a general IT shop.
Voice, messaging and data connected
Phone systems, SMS, WhatsApp, AI agents, CRM and ERP are designed as one system, so calls and messages turn into records and actions automatically.
Compliance handled properly
A2P 10DLC, toll-free verification, opt-in, recording notices and emergency calling are built in from the start, not discovered after a block.
You own everything
Accounts, numbers, code and credentials stay in your name, with documentation your team can run with after handover.
Technologies I use
Hands-on with the platforms your communications run on.
Technology is chosen around your operation, numbers and integrations. All 23 platforms
- Voice and telephonyTwilioProgrammable voice, SMS, WhatsApp and Verify APIs for building calling and messaging into your own systems.
- Voice and telephonyZoom PhoneCloud phone system inside Zoom, with auto receptionists, call queues and Bring Your Own Carrier.
- Voice and telephonyGoogle VoiceBusiness calling for Google Workspace, managed from the Workspace admin console.
- Voice and telephonyFreePBXWeb-administered open-source PBX built on Asterisk for self-hosted phone systems.
- Voice and telephonySIP TrunkingThe signalling protocol that connects PBXs, dialers and cloud platforms to carriers.
- Voice and telephonyDialpadCloud phone and contact center platform with built-in AI transcription.
- AI and automationn8nWorkflow automation that can be self-hosted, connecting applications, APIs and AI steps.
- APIs and integrationREST APIsThe standard way systems exchange data: the backbone of every CRM, telephony and ERP integration.
- APIs and integrationWebhooksReal-time event notifications, such as a call ending or a message arriving, that trigger workflows instantly.
- Business platformsOdoo ERPOpen-source ERP covering CRM, sales, inventory, invoicing, helpdesk and more in one system.
- MessagingWhatsApp Business APIThe WhatsApp Business Platform for multi-agent conversations, templates and automation at scale.
Platform names describe hands-on experience, not a partnership or certification.
Process
A proven process for changes you cannot afford to get wrong.
Your phones and messages are how customers reach you, so every project follows the same disciplined path.
Audit what you run today
Numbers, carriers, call flows, message senders, workflows, integrations and accounts are inventoried, so every decision starts from facts rather than assumptions.
Design the target system
Platform, routing, registrations, automations and data flows are designed and agreed in writing, with what is in scope, what is not and how success is tested.
Build, test and cut over
Everything is built in parallel with live service, tested against real calls, messages and records, then switched over in an agreed window with a rollback ready.
Document, hand over, support
You receive call-flow and integration maps, runbooks and an accounts register, plus a walkthrough. Ongoing support is available under a written agreement.
FAQ
Questions businesses ask first
More answers on the FAQ page.
What exactly do you specialise in?
Business communications and the automation around them: enterprise VoIP and SIP, cloud phone systems such as Zoom Phone, Google Voice and Dialpad, Twilio, FreePBX, business SMS and WhatsApp, A2P 10DLC and toll-free registration, call center infrastructure, AI voice agents, n8n workflows and API, CRM and Odoo integrations.
Can you migrate our phone system without losing our numbers?
In most cases, yes. Numbers are ported or connected through your existing carrier, the new system is tested in parallel, and cutover happens in an agreed window with a rollback plan.
Our text messages are being blocked. Can you fix that?
Usually the cause is unregistered traffic. I prepare and submit your A2P 10DLC brand and campaign or toll-free verification, fix the issues behind any rejection and confirm delivery with testing.
Can an AI voice agent answer our business line?
Yes. It can answer, qualify, book and transfer calls on your existing number through Twilio or SIP, with disclosure and escalation rules you approve.
Do you work with international clients?
Yes. Projects are delivered remotely across time zones, with platform availability and regulations confirmed for each country involved.
Next step
Let’s fix your calls, messages and workflows.
Tell me what you run today, what is not working and what you want to achieve. You will get a clear recommendation and next steps.