E-commerce & Retail
Order updates, support and recovery on autopilot.
For online retailers and brands handling order questions, delivery updates and abandoned carts across phone, SMS and WhatsApp.
Context
Typical operating pressures
The communication problems that usually shape projects in this industry.
- Repetitive “where is my order?” contacts
- Abandoned carts and lapsed customers
- Support spread across email, chat, phone and social
- Marketing messages that must stay compliant
Capabilities
Services most relevant to you
Engage one service on its own, or combine several into a single project with one accountable specialist.
SMS Campaign SetupCompliant SMS marketing and broadcast campaigns: opt-in capture, segmentation, scheduling, keywords and reporting.Explore service
WhatsApp Business APIWhatsApp Business Platform onboarding, verified senders, message templates, chatbots and CRM-connected inboxes.Explore service
AI AutomationAI agents and model-assisted workflows that read, classify, summarise and route work across your systems, with human approval where it matters.Explore service
Business SMS SolutionsTwo-way business texting, notifications and reminders on registered numbers, connected to your CRM and team inbox.Explore service
API Development & IntegrationsCustom REST APIs, webhooks and middleware that connect telephony, messaging, CRM, ERP and internal systems reliably.Explore service
Examples
Example implementation patterns
Illustrative patterns showing how work is typically shaped. They are not descriptions of client projects.
Example pattern: proactive order updates
Shipping events from the store trigger SMS or WhatsApp updates, cutting inbound order-status questions.
Example pattern: compliant SMS marketing
Opt-in is captured at checkout, segments sync from the store, and campaigns run on a registered sender with automatic opt-out handling.
Discovery questions
Questions the first conversation usually needs to answer.
- Which store platform and helpdesk do you use?
- How do customers opt in to messages today?
- Which contacts take the most support time?
- Which countries do you sell to?
Scope considerations
- Message programmes are built on registered senders and documented consent.
- Store and helpdesk integrations use official APIs.
Next step
Start with your situation.
Describe your organisation, the problem and the constraints. The scope follows from there.