Enterprise VoIP
Business phone systems that stay up, route right and scale cleanly.
Cloud and self-hosted telephony designed, deployed and migrated end to end: Zoom Phone, Google Voice, Dialpad, Twilio, FreePBX and SIP trunking, with numbers ported, call flows tested and every change documented.
- Services
- 7
- Platforms
- Zoom Phone · Google Voice · Dialpad · Twilio
The challenge
When businesses call me about their phones
- Several providers, numbers and bills that nobody fully understands
- Calls ringing the wrong team, or nobody, after hours
- One-way audio, dropped calls or poor quality on VoIP
- An ageing PBX that is expensive to maintain
- New sites or remote staff that need numbers quickly
- Calls that never appear in the CRM
Approach
Choosing the right platform
Cloud phone systems
Zoom Phone, Google Voice and Dialpad: no servers to maintain, desktop and mobile apps, licences per user. Best for teams that want calling managed as a service.
Programmable voice
Twilio: calling built into your own software, IVRs and workflows, paid per use. Best when call handling is part of your product or process.
Self-hosted PBX
FreePBX on Asterisk with SIP trunks: full control over routing, recording and per-minute cost. Best for call centers and cost-sensitive, high-volume operations.
Services
Enterprise VoIP services
7 services. Each can be engaged on its own or combined into a wider project.
Cloud phone systems
Zoom Phone, Google Voice and Dialpad configured around your teams, sites and call handling rules.
Enterprise VoIP SolutionsDesign, migration and management of business phone systems: platform selection, numbers, porting, call flows, devices and a tested cutover.Explore service
Zoom PhoneZoom Phone designed and deployed for your teams: numbers, sites, auto receptionists, call queues, devices and Bring Your Own Carrier.Explore service
Google VoiceGoogle Voice for Google Workspace configured with numbers, ring groups, auto attendants, voicemail and porting for your team.Explore service
DialpadDialpad set up for your teams with numbers, departments, routing, AI transcription and CRM integration.Explore service
Programmable voice
Twilio voice and messaging built into your own applications, IVRs and workflows.
Carrier and PBX infrastructure
SIP trunks, FreePBX servers, routing and the carrier connections underneath them.
SIP TrunkingSIP trunks connecting your PBX or contact center to carriers, with routing, failover, security and call quality engineered in.Explore service
FreePBXFreePBX and Asterisk phone systems deployed, secured and maintained on your server or cloud, with extensions, IVR, queues and recording.Explore service
Process
How the work proceeds
Four stages with clear decision points and acceptance criteria.
Audit the current system
Every number, carrier, call flow, device and integration is inventoried, including the after-hours rules nobody remembers creating.
Design the target platform
Users, sites, queues, IVR menus, routing, emergency addresses and porting are designed and agreed before configuration starts.
Build, test and cut over
The platform is configured in parallel, tested against real call scenarios, then cut over in an agreed window with a rollback path.
Hand over and support
Administrators receive the call-flow map, configuration record and runbook, and a walkthrough of everyday changes.
How acceptance is assessed
- Inbound and outbound test calls pass for every number, queue and IVR path.
- Ported numbers ring on the new platform and the old service is safely retired.
- Emergency calling addresses are set for every user and site where required.
- Administrators can make routine changes using the handover documentation.
Technologies
Platforms used in this work
Named for experience, not partnership or certification.
FAQ
Common questions
Can we keep our numbers?
Usually, through porting or by connecting your existing carrier. Eligibility is confirmed for every number before the plan is final.
How long does a phone system migration take?
It depends on users, sites and porting timelines. The plan sets dates for build, testing, porting and cutover.
Can calls still ring on mobiles?
Yes. Every platform here offers mobile apps, and calls can follow users between desk, desktop and mobile.
What about emergency calling?
Emergency addresses are configured for each user and site where required, and the obligations are explained during design.
Next step
Plan your VoIP project.
Share your current provider, how many users and sites you have, and what you want to change.