Logistics & Transportation
Dispatch, drivers and customers kept in the loop.
For carriers, couriers, freight brokers and warehouses coordinating drivers, dispatchers and customers by phone and message.
Context
Typical operating pressures
The communication problems that usually shape projects in this industry.
- High call volume to dispatch
- Drivers and customers needing real-time updates
- Data scattered across TMS, ERP and spreadsheets
- Teams spread across sites and shifts
Capabilities
Services most relevant to you
Engage one service on its own, or combine several into a single project with one accountable specialist.
Enterprise VoIP SolutionsDesign, migration and management of business phone systems: platform selection, numbers, porting, call flows, devices and a tested cutover.Explore service
Business SMS SolutionsTwo-way business texting, notifications and reminders on registered numbers, connected to your CRM and team inbox.Explore service
Odoo ERPOdoo implementation and integration: CRM, sales, inventory, invoicing and helpdesk configured, with telephony and messaging connected.Explore service
API Development & IntegrationsCustom REST APIs, webhooks and middleware that connect telephony, messaging, CRM, ERP and internal systems reliably.Explore service
Technical OperationsMonitoring, incident response, maintenance and documentation for telephony, contact center and automation systems in production.Explore service
Examples
Example implementation patterns
Illustrative patterns showing how work is typically shaped. They are not descriptions of client projects.
Example pattern: automatic delivery notifications
Status changes in the TMS or ERP trigger SMS updates to customers and alerts to dispatch when a delivery is at risk.
Example pattern: one phone system for every depot
Depots share one cloud phone system with local numbers, central queues and call logs visible to dispatch.
Discovery questions
Questions the first conversation usually needs to answer.
- Which TMS or ERP holds your shipment data?
- How do drivers and customers contact dispatch today?
- How many sites and shifts are involved?
- Which updates do customers ask for most?
Scope considerations
- Integrations depend on the APIs your TMS and ERP expose.
- Rollouts are staged by site.
Next step
Start with your situation.
Describe your organisation, the problem and the constraints. The scope follows from there.